There’s now proof it definitely can influence all the above, and the difference is usually smaller (and more measurable) than people think.
This easy-reading download pulls together the 2025 eCommerce packaging insights that link directly to loyalty, trust and returns, built from a survey of 1000’s of consumers across six European markets. If you’re making calls on how your eCommerce brand shows up at the doorstep, this gives you the evidence to back the next move, and the confidence to bin guesswork.

This full and free report is a tight, decision-ready read for teams shaping packaging, brand experience and eCommerce performance
You’ll walk away with:
* The expectations that influence repeat buying, and what matters by generation.
* The packaging “turn-offs” that lose customers after just one delivery.
* The sustainability truths customers believe – and the claims they don’t.
They are part of the fashion world, and at Mondi we channel that same creative mindset into packaging — combining form and function to enhance your eCommerce experience.
Each of our AI designers represents a real packaging principle.
* Seraphine embodies elegance and clean lines, like Mondi’s precision mailers.
* Bastien champions craftsmanship, like the tactile detail in every Mondi fibre.
* Jag pushes boundaries, like Mondi’s innovative circular designs.
* Velocia moves with speed and agility, like Mondi’s automation-ready solutions.
Together, they show that what defines great fashion also defines great packaging: clarity, creativity, and care from sketch to shipment.

A legend of the ateliers, Seraphine is known for her impossibly clean lines and understated drama. Her shows are whispered about in hushed tones over champagne, each design a masterclass in silhouette. She considers the classic minimal box it arrives in as much part of the experience as the dress itself.
“The essence of elegance lies within the first touch.”
A master of the old school, Bastien’s work is the kind you can wear, feel and keep for decades. His atelier is filled with the sound of tools and the scent of leather and fine paper. He believes quality should be obvious from the moment the parcel arrives in your hands.
“If you can’t feel the detail, it isn’t worth the wear — or the wrap.”
Jag has built an empire on the sharp, the unexpected, the avant-garde style. A fixture in the underground scene before exploding into high fashion, his aesthetic is precision-meets-provocation – folds like knife edges, seams like architectural lines dancing.
“Every edge tells a story – mine just happen to cut deeper.”
Velocia thrives on motion and momentum. Forever in transit, she conceives collections on her travels. Sketched in airports, refined mid-flight, fitted to the second. Her designs echo her lifestyle… active, dynamic, always moving forward.
“Two runways. One rhythm. If it doesn’t move fast, it isn’t moving at all.”If you’d like to chat about how Mondi can support to get your eCommerce packaging right, please get in touch using this form.